NO SLEEPER SOFAS IN ANY UNITS. NO UNIT ASSIGNMENT IS GUARANTEED BY NUMBER OR LOCATION. RESERVATION SIMPLY SECURES THE UNIT TYPE. ROOM OR CABIN ASSIGNMENT IS NOT AVAILABLE UNTIL DAY OF ARRIVAL.
All Units & Reservations are prepaid bookings. Please read and understand our policies prior to making a reservation. Minimum stay requirements, occupancy and time requirements (check-in & check-out) ARE STRICTLY ENFORCED.
Two Night minimums on all lodging units! Three Night minimum on Holiday bookings : Memorial Day, Fourth of July & Labor Day
Requires a minimum one night prepayment at time of booking. Remaining balance is due in full no later than 45 days prior to arrival date. If cancelled outside 45 days prior to arrival, a penalty of half the nightly rate per unit, plus tax (where applicable) will be assessed and the remaining balance will be refunded. Cancellations requested WITHIN 45 DAYS prior to arrival will result in NO REFUNDS BEING ISSUED. Written notification of cancellation strictly required to process a cancellation.
Cumberland Room Rentals
Requires 50% prepaid to confirm and full balance by 45 days prior to arrival. If cancelled outside 45 days of the arrival date, a penalty of 50% of the total rate will be assessed and the remaining balance will be refunded. Cancellations requested WITHIN 45 DAYS prior to arrival will result in NO REFUNDS BEING ISSUED.
Transient Boat Slips
Safe Harbor Jamestown is at 100% occupancy and no longer has the ability to offer transient dockage. We apologize for any inconvenience.
Pre-payments may be transferred to alternative dates or units inside the same calendar year and outside of 45 days prior to arrival for a fee of $100.
Damages / Security Deposits
A signed liability waiver, valid ID and credit card are required at check-in. Failure to comply will result in forfeiture of the rental without refund.
Inclement Weather (Small Boat Rentals ONLY)
Rain checks may be issued for 100% of unused rental due to unfavorable weather conditions, as determined by the marina manager. Taking possession of a rental voids eligibility for rain-check status and is considered a redeemed rental. Eligibility for rain checks is a decision made day of the rental only, as forecasts models cover large areas and may have no impact on the scheduled rental. Rain checks are active for one year and then are expired if not redeemed. Rain checks must be used intact and may not be split among various dates and/or units.
Exception for Cancellation Policies
No refunds are issued for cancellation of rentals in holiday or special event rental seasons even if cancelled according to published guidelines.
Rates do not reflect applicable sales tax. Dog-Friendly Units where allowed – only applicable to dogs – no other types of pets are allowed. There is a non-refundable Pet Fee of $25 per night, per dog for lodging (a maximum of $100 per dog) and $100 fee per dog for houseboat rentals. “Dog-Friendly Unit” must be requested at the time of booking. Higher rates may apply during events and holidays. No cost associated with certified service animals, unless there is damage or clean up required.